After-sale Service

BRINYTE is committed to providing reliable after-sales service and long-term product support for all customers worldwide.

30-Day Free Replacement

30-Day Free Replacement

If your BRINYTE flashlight is defective in material or workmanship under normal use within 30 days of purchase, we will replace or repair it with valid proof of purchase.

If the product model has been discontinued, a similar upgraded model may be provided instead.

2-Year Free Repairs

2-Year Free Repairs

BRINYTE provides free repair service for up to 2 years from the purchase date with proof of purchase.

Accessories include a 1-year warranty period. Consumable parts such as O-rings and lanyards are excluded.

Limited Lifetime Warranty

Limited Lifetime Warranty

For products requiring repair beyond the warranty period, BRINYTE does not charge labor fees.

Repair costs are only based on the materials or replacement parts required.

Distributor Support

Distributor Support

Please contact your local distributor first for faster warranty support.

If you cannot reach your local dealer, please contact us through our official website.

Product Registration

Extend Your Warranty Coverage

Register your product and receive an extended 3-year warranty service.

Register Product

Need Help? We’ve Got You Covered.

Thank you for choosing Brinyte. Your satisfaction matters to us. If you run into any trouble with your product – whether it's setup, performance, or any unexpected issue – please reach out right away. Our support team is based in Shenzhen and ready to assist you in English.

How to contact us:

  • 📧 Email: service@brinyte.com (best for detailed inquiries, we reply within 24 business hours)
  • 💬 WhatsApp: +86 136 4236 4056 (for quick questions and real‑time chat)
  • 📦 Returns / Warranty Address:
    4th Floor, Building 6, Huafeng Science and Technology Park,
    535 Fengtang Avenue, Fuyong, Bao'an District,
    Shenzhen, China 518103

When you get in touch, please have your order number and a brief description of the issue handy – that helps us solve your problem faster.